Gentec has authorized service centers that we recommend, if the repair falls within the warranty period. Please contact 909-606-2726 or email RMA@genstartech.com for a repair or return authorization.
Frequently Asked Questions
Common Suction Regulator & Flowmeter Questions
How do you disinfect (clean) the suction regulators?
The suction regulators can be cleaned by wiping the outside surface with a disinfectant, the internal flow paths can be cleaned by suctioning cold sterilant through the unit. Please allow unit to run for 30-45 minutes to dry the interior. The suction regulators can also be cleaned by ETO and Gas Plasma Sterilizer. We suggest that ISO 11135 1-2007 (Sterilization of health care products) be followed for cleaning suction regulators.
Do you manufacture a digital suction unit?
Yes, we sell continuous/intermittent units as well as continuous only units.
Can your timing be adjusted on the suction regulators?
Yes, the suction units are preset at 16 seconds (+2) on, 8 seconds (-2) off. They can be adjusted. Please contact our Chino office for more information.
Do you have a CE mark on you suction regulators and flowmeters?
Yes, we have CE mark on our suction regulators and flowmeters. Suction regulators, flowmeters, and adapters are also available in ISO colors.
What type of adapters does Gentec offer?
Ohio (Ohmeda),DISS, DISS-Hand-Tight, Puritan-Bennett, Chemetron (NCG), Oxiquip Medstar, FS (Afnor Type), GS (DIN Type), BS (British Type), JIS (Japanese Style Adapter), and SIS (Australian Type)
Warranty & Repair Questions
What is the warranty on the Gentec Suction Regulator?
Please contact 909-606-2726 or email RMA@genstartech.com for more information or please refer to GENTEC's Terms and Conditions of Sale.
What is the warranty on Gentec Air & Oxygen Flowmeters?
Please contact 909-606-2726 or email RMA@genstartech.com for more information or please refer to GENTEC's Terms and Conditions of Sale.
Who performs repairs on Gentec Equipment?
Questions?
For any questions regarding our products or services, please click the link to email us
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